Tkbat apps Privacy Policy — Your data, our responsibility

1 Introduction

Tkbat apps is a trusted online gaming and betting platform in Bangladesh. When you use our services, you share certain personal information with us. It is both our ethical and legal responsibility to be transparent about how we handle that information.

This privacy policy explains what data tkbat apps collects, how it is used, who can access it, and what rights you have. We want you to use our platform with complete confidence.

This policy applies equally to the tkbat apps website, mobile app, and all other digital services. If any part is unclear, feel free to reach out to our support team — we'll explain it in plain language.

2 What data we collect

Tkbat apps only collects information that is necessary to provide our services. Collecting unnecessary data goes against our policy. Below is a detailed list of what we collect:

3 Purpose of Data Use

Tkbat apps uses your data only for specific and legitimate purposes. Each purpose is clearly outlined below:

• Account Management: Verifying your identity, creating and maintaining your account, and ensuring secure login.
• Service Delivery: Running gaming, betting, deposit, and withdrawal services smoothly.
• Fraud prevention: Detecting multiple accounts, bot usage, or suspicious activity to maintain platform integrity.
• Customer Support: Resolving your complaints and queries promptly.
• Service Improvement: Analyzing user behavior to improve the overall platform experience.
• Legal Obligations: Complying with applicable laws in Bangladesh and meeting regulatory requirements.
• Promotional Communications: Sending you information about bonuses, offers, and new games with your consent.

Your information is not used beyond the purposes stated above. If we ever need to use it for a new purpose, we will seek your separate consent.

4 Data Sharing Policy

Tkbat apps does not sell or rent your personal information to third parties. However, limited information may be shared in specific circumstances:

• Payment Processors: Necessary information is shared with mobile banking services such as bKash, Nagad, and Rocket to process transactions. This information is used solely for transaction verification.
• Technology Service Providers: Server management, cybersecurity, and analytics service providers may access limited data. They are bound by strict confidentiality agreements with us.
• Legal Obligations: Information may be disclosed in response to a court order, government investigation, or a lawful request from law enforcement.
• Business Changes: In the event of an ownership change or merger involving tkbat apps, user data may be transferred with prior notice to users.

5 Data Protection Measures

Tkbat apps uses multiple layers of security to keep your data safe. Beyond technical safeguards, our team members also strictly adhere to confidentiality policies.

• 256-bit SSL/TLS Encryption: All data transmitted through the website and app is protected with industry-standard encryption.
• Two-factor authentication (2FA): Mobile OTP verification is mandatory at login — this prevents unauthorized access to your account.
• Secure data centres: Our servers are hosted in data centers that operate in compliance with international security standards.
• Regular Security Audits: External cybersecurity experts conduct regular audits of our systems.
• Staff training: All customer service staff are trained in privacy practices and are bound by NDA agreements.
• Access Controls: Only authorised staff can access specific data — all access is logged.

Keep in mind, though — no one can guarantee 100% security on the internet. Make sure your password is strong and never share it with anyone.

6 Cookies & tracking

Tkbat apps uses cookies and similar technologies on its website and app to enhance your browsing experience and maintain platform functionality.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security. The site cannot function properly without these.
• Functional Cookies: Remembers your language preference, theme settings, and other personalized configurations.
• Analytics Cookies: Used to understand which pages get the most traffic and where users encounter issues.

You can disable cookies through your browser settings. However, disabling essential cookies may cause issues with login and payments. tkbat apps does not use any third-party advertising cookies.

7 Your Rights

You have full control over your personal data on tkbat apps. The following rights are available to you at any time:

To exercise these rights support@tkbatapps.com. We will respond within 7 business days.

8 Data Retention Policy

Tkbat apps does not retain data longer than necessary. However, certain information must be kept for a defined period for legal and business reasons:

• Account Information: Retained for up to 5 years after account closure.
• Financial transaction records: A minimum retention period of 7 years is mandatory under Bangladesh's financial regulations.
• Gaming History: Retained for up to 3 years after account closure.
• Support Conversations: Retained for up to 2 years after resolution.
• Marketing Data: Deleted immediately upon withdrawal of consent.

After the specified period, data is automatically deleted or anonymized so that individuals can no longer be identified.

9 Minors' Data

Tkbat apps is strictly prohibited for anyone under the age of 18. We do not knowingly collect information from minors.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• If we become aware that data has been collected from a minor, it will be deleted immediately and the account will be closed.
• If parents believe their child has created an account on our platform, please support@tkbatapps.com- contact us. We will take immediate action.

10 Policy Updates

Tkbat apps may update this Privacy Policy as needed. How we notify users will depend on the nature and significance of the changes.

• Minor updates: Only this page will be updated, along with its date.
• Major Changes: Advance notice will be sent to your registered email or mobile number.
• Effective Date: All changes take effect from the date shown at the top of this page.
• Consent: Continued use of the platform after any changes constitutes acceptance of the updated policy.

We recommend checking this page regularly to stay up to date with our latest policy.

11 Contact

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us. Our dedicated privacy team is ready to respond promptly.

Your privacy matters deeply to us. tkbat apps is committed to delivering services with full transparency and trustworthiness.